Frequently Asked Questions

What happens if it rains?

Our policy is once we have set up a bounce house, payment is expected. If it rains during the day or during your event, discounts or refunds will not be permitted. Massachusetts weather is unpredictable and we do reserve the right to cancel if we feel the weather will not be suitable for the bounce house.

The bounce house must be deflated if winds exceed 25mph and if there is steady or heavy rain or lightning conditions. Our delivery personnel will show you how to turn off the bounce house blower and remove it. We ask that you please bring the blower and electrical cord under cover or inside so that they do not get damaged by the elements.

The bounce houses can get wet, however for safety reasons, we ask that children not be allowed in the bounce houses wet because they tend to get slippery and cause a safety hazard for all the children playing.

How can I place an order?

To book your party you may reach us by phone at (978) 282-9663 or you can email one of the managers:
Marc - marc@primetimepartyzone.com
If we are not available at the time you try to contact us please leave a detailed message with the following information: your name and number or email, date of event, items you are interested in and delivery location and we will get back to you as soon as possible..

Do you collect a deposit?

A 20% rental deposit is taken at the time of the reservation and applied to the total rental order. Once the rental deposit is received, all terms and conditions listed on the rental agreement adhere as a legally binding agreement.

Do I need to sign any forms?

Yes, on the day of pick-up or delivery you will be asked to sign our Terms & Conditions Waiver. If you do not sign this we cannot honor the rental. For more information on our waiver please feel free to call us and ask us any questions you may have.

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