All cancellations must be received at least 96 hours in advance and confirmed by Primetime Party Zone to be valid. Any rental deposits collected at the time of booking the event are non-refundable, but can be applied to another rental within a 30 day period.

At the time of booking the event we coordinate the delivery and pick-up time according to the customer's needs. We make every effort to ensure our customers are fully satisfied with our rentals. We are flexible with our rental terms, however, any special arrangements must be communicated and confirmed by Primetime Party Zone at least 72 hours in advance.

What are your holiday operating hours?

We are currently taking reservations for most holidays throughout the year without any additional fees. For more information in regards to our holiday operating hours please give us a call.

We accept cash, Visa, Master Card, Discover, American Express, Personal Checks, Bank Checks and Money Orders. Cash payments are accepted upon delivery. Credit Card payments will be processed one day prior to the event. Personal Checks must be received at least one week before the event. For your security, all credit cards will need to be presented and verified at the time of delivery.

We take pride in our customer satisfaction and we appreciate your business. Our goal is to offer a convenient/hassle free service. We look forward to serving your party needs now and in the future.