Frequently Asked Questions

If I need to cancel my order is there a penalty?

All cancellations must be received at least 96 hours in advance and confirmed by Primetime Party Zone to be valid. The rental deposit collected at the time of booking the event is non-refundable, but can be applied to another rental within a 30 day period.

What time do you deliver and pick-up?

At the time of booking the event we coordinate the delivery and pick-up time according to the customer's needs. We make every effort to ensure our customers are fully satisfied with our rentals. We are flexible with our rental terms, however, any special arrangements must be communicated and confirmed by Primetime Party Zone at least 96 hours in advance.

What are your holiday operating hours?

We are currently taking reservations for most holidays throughout the year without any additional fees. For more information in regards to our holiday operating hours please give us a call.

What type of payments do you accept?

We accept cash, Visa, Master Card, Discover, American Express, Personal Checks, Bank Checks and Money Orders. Cash payments are accepted upon delivery. Credit Card payments will be processed at least one day prior to the event. Personal Checks must be received at least one week before the event. For your security, all credit cards will need to be presented and verified at the time of delivery.

How do I know that you'll show up?

We take pride in our customer satisfaction and we appreciate your business. Our goal is to offer a convenient/hassle free service. We look forward to serving all your party needs now and in the future. Please check out our Testimonials page to see what everyone is saying.

Primetime Party Zone is always here to serve you!
Get into the zone with Primetime Party Zone.

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